Digital Pass
Project
Mobile Application
Client
YUL Montréal-Trudeau
International Airport
Team
Alithya
Responsibilities
User Experience
User Interface




Challenge
Our mission was to create an application specifically tailored for taxi drivers, enabling them to securely and efficiently validate their right to access and pick up customers at the airport.
User-Centric Design: Our design journey began with a deep understanding of the unique challenges and needs faced by taxi drivers at airports. We conducted extensive user research to ensure that every element of the application was designed with their perspective in mind.
Streamlined Validation: The core functionality of the application was to streamline the validation process. We designed an intuitive interface that allowed taxi drivers to swiftly and securely validate their access rights, reducing wait times and enhancing the overall passenger experience.
Safety and Security: Security was a top priority. We implemented robust authentication and verification features to ensure the utmost safety for both drivers and passengers. This not only instilled trust in the application but also contributed to a secure airport environment.
Efficiency and Convenience: Our design focused on efficiency and convenience. We integrated real-time updates on passenger arrivals and provided easy navigation within the airport premises, empowering taxi drivers to provide a seamless pick-up service.
Activities
Analysis of the IRL service
Analysis and interpretation of the product objectives
Analysis of the flow of tasks to be accomplished by the user
Information architecture analysis
Primary and secondary research including field research
Opportunity assessment
Prototype design
User interface design