Admission & Program Guide

Project

Digital portal

Client

Université de Montréal

Team

Deux Huit Huit

Responsibilities

User Experience

Challenge

Our mission was to turn a convoluted process into an empathetic and seamless experience for students, faculty, and staff alike.

Understanding Complexity: Our design journey began with a deep dive into the intricacies of the existing platform. We meticulously dissected the complex registration process, understanding pain points, bottlenecks, and user frustrations.

Empathic Design: With a user-centric approach, we put empathy at the forefront of our design strategy. We sought to understand the emotions and needs of students and staff during the registration process, paving the way for a more compassionate and intuitive experience.

Simplification and Fluidity: Our team worked tirelessly to simplify the registration process. We restructured the platform's architecture, streamlined user flows, and eliminated unnecessary steps, resulting in a fluid and efficient experience.

Enhancing Accessibility: Accessibility was a core focus. We ensured that the platform was designed to cater to a diverse range of users, including those with disabilities, making higher education more inclusive and equitable.

In this transformative project, our design team not only modernized the university program registration platform but also fostered a more empathetic and fluid experience. The redesigned platform empowers students to navigate their academic journey with confidence, while also simplifying administrative processes for university staff.

Activities

Analysis of the current product, services and communication strategies

Analysis and interpretation of the product objectives

Analysis of the flow of tasks to be accomplished by the user

Information architecture analysis

Secondary research

Opportunity assessment

Evaluation and improvement of information architecture

Prototype design

Ensure cohesion and sustainability of product documentation.